Return/Exchange Policy
At https://gnpfoods.com/, we are committed to delivering high-quality products and a seamless shopping experience. If for any reason you are not satisfied with your purchase, we offer a transparent and customer-friendly return and refund process.
🛍️ Return Policy
We strive to ensure that every product meets your expectations. However, if you receive a product that is defective, damaged, or incorrect, we’re here to help.
✅ Eligible Return Conditions
Returns will be accepted under the following circumstances:
- Product received is defective or damaged
- Incorrect product delivered
❌ Non-Eligible Return Conditions
Returns will not be accepted if:
- Product is returned without original packaging
- Damage or defect is reported after 2 days of delivery
Important: Customers are required to record and share an unboxing video to claim in our returns page for any missing items. Claims must be raised within 48 hour of receiving the product. This video is mandatory to process refund requests and helps us determine whether the issue occurred during packaging or transit.
📞 How to Initiate a Return
To request a return:
- Email us at info@saof.in
- Or call our Customer Care at +91 97370 64430
- Submit your request within 2 days of delivery
Once your request is reviewed and approved by our team:
- We will arrange for the product to be picked up at no additional cost
- Upon receiving the returned item, we will verify it against your claim
- If validated, the refund process will be initiated promptly
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⏳ Return Timeline
The return process typically takes 1–5 working days from the time your request is raised to the time the product reaches our facility. The exact duration may vary based on your location and the nature of the product. Rest assured, we prioritize your satisfaction and work diligently to resolve all concerns.
❌ Order Cancellation Policy
Cancellation by tribalveda.com
While we aim to fulfil every order, certain circumstances may require us to cancel an order. These include, but are not limited to:
- Product is out of stock or discontinued
- Purchase quantity limitations
- Pricing or promotional errors
- Incomplete or inaccurate shipping address
In some cases, we may request additional verification before processing your order. If cancellation is necessary, we will notify you promptly. If payment has already been made, the refund will be initiated immediately.
Cancellation by Customer
If you wish to cancel your order:
- Submit your cancellation request within 2 hours of placing the order
- If the order has not yet been processed or shipped, we will cancel it and initiate a full refund
Orders that have already been processed or dispatched cannot be cancelled.
💰 Refund Policy
When Will I Receive My Refund?
- For valid returns, refunds are initiated within 4–5 working days of receiving the returned product at our facility
- For order cancellations (before shipping), refunds are initiated immediately
Refunds will be processed to the original payment method used during checkout.